Shipping and delivery
We are proud to offer our customers great value and service. Thats why we provide free shipping Australia wide, unfortunately we do NOT ship to P.O boxes so please ensure your delivery address is NOT a P.O box, sorry for any inconvenience.
How do you ship packages?
Packages will be shipped directly from our warehouses
Do you ship worldwide?
Yes. We provide international shipping services. However there are some locations we are unable to ship to. If you are purchasing outside of Australia please contact us before purchase to get an estimate on delivery times
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping times vary by location, but we try to process and have our orders delivered free to you within 14 days, depending on availability of stock and high demand periods:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product
- If you received the wrong item you can request a refund or a reshipment.
- If the item you received is faulty or damaged
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GadgetWorld Australia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetworldaustralia.com.au
*You can submit refund requests by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps. No exchange for change of mind, only if goods are faulty or damaged
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping Australia wide and also offer international shipping*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Shipping time varies by location, but we try to process and have our orders delivered free to you within 14 days depending on availability of stock and high demand periods.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. If you dont receive your tracking information please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org